Meet Aj: Technical Support Adviser
When did you start at Dolphin and in what role?
I started at Dolphin in September 2010 and was originally brought in to help with testing SuperNova, it only feels like yesterday!
What qualifications or experience did you have?
I came to Dolphin with a BSc in Sports Science, however, I have been using screen reading software since the 90’s and felt my experience in this area could be valuable.
What made you choose Dolphin?
After studying and living in Worcester for 6 years, I was aware that Dolphin was based here and when a close friend of mine started work for Dolphin, I heard great things, so when I was invited to come in and join the team to test the products, I naturally jumped at the chance.
What are the biggest challenges you have faced?
I guess when I moved roles from Testing to our Technical Support Department was the biggest challenge so far. It was a new role for me and one I had little experience of, however I was very confident of making the transition knowing I had good support from my line manager.
What sort of development have you received in your time at Dolphin?
I have undertaken a number of development sessions to greater understand test techniques, procedures and test plans, I have also undergone a recognised ILM Management training course.
How has your role developed?
My role at Dolphin has been quite varied, as mentioned, I came in as a tester and then switched alliance to the technical support team. Since then, further responsibility has come thick and fast: I am sometimes tasked with handling our tech support for our worldwide dealer network. I am also now involved in our SuperNova product owner team with extra responsibility for screen readers.
What do you rate in Dolphin as an employer?
I think the working environment and atmosphere with in Dolphin is second to none, people are friendly and good office banter is never far away. At Dolphin I am able to be myself which I believe has brought the best out of me.