Meet Kelly: Senior Campaigns and Communications Executive | Dolphin Computer Access

Photo of KellyWhen did you start at Dolphin and in what role?

I started working at Dolphin mid April 2015 in the role of Senior Campaign and Communications Executive.

What qualifications or experience did you have?

Both my HNC and BA have marketing specialisms but I’d been working in other industries prior to my most recent role. I then moved into an IT organisation, starting as an assistant in the marketing department. My skills were recognised by my manager and I was promoted to looking after a set of vendor partners, and being responsible for their third party marketing into our customers. I was in the role for 8 years.

What made you choose Dolphin?

Dolphin appealed because it was a chance to extend my marketing experience to the end user market (my previous background was business customers) and to make a difference to a part of society that doesn’t get the recognition or support that they deserve. I was amazed by the software that exists as I had no experience of it previously.

What are the biggest challenges you have faced?

If I’m completely honest, I was nervous about working with blind and partially sighted colleagues for fear of saying or doing the wrong thing. But everyone has been great, and the visual impairment awareness training I received certainly put me at ease.

What sort of development have you received in your time at Dolphin?

During my time at Dolphin I’ve been part of end user testing sessions on all of our products. We’re actively encouraged to engage with the technical team members with suggestions and feedback to make our software releases the very best they can be. Outside of Dolphin I’ve attended a number of independent role related courses at the local Chamber of Commerce and University library, and also worked with a people of all ages who use Dolphin software which gives me a wider understanding of the challenges they face and how we as a company can help them.

How has your role developed?

With time and experience obviously comes better relationships, and I’m in contact with dealers across the world to support their marketing efforts. We have a rapport and following on our Twitter account which helps us a business to share more information around our software based on recommendations and experienced users and I’m increasingly involved with online communities specific to accessibility. I also work alongside our videographer producing case studies, so I now know how to assemble a camera tripod!

What do you rate in Dolphin as an employer?

There’s no hierarchy or internal politics – everyone is open and committed to the products and the benefits to end users. Opinions are welcomed and management are very much “one of the team”. There’s no us and them, which is so refreshing.