SuperNova Upgrade Program (SUP)
- Designed for home users who prefer no unexpected costs
- Typically half the price of buying upgrades
- The next 2 SuperNova upgrades free
- Product support
Ensure your edition of SuperNova is always up to date and save money with an upgrade plan designed for you or your organisation:
SuperNova users can join the SuperNova Upgrade Program (SUP) and receive:
Your SUP includes 2 major upgrades of your SuperNova edition. Recent SuperNova upgrades have included exciting new innovations, as well as support for the latest operating systems: Windows 10 support, touchscreen magnification – perfect for tablets and touchscreen laptops - Scan & Read, Connect & View via a camera & more.
Windows 10 is evolving fast and Microsoft’s latest updates can’t be avoided! Keep pace, with unlimited and ongoing minor updates to your SuperNova software and enjoy peace of mind.
A SuperNova Upgrade Plan for individuals includes 2 major upgrades for the price of 1, so you’re maintaining the health of your pocket as well as your Dolphin software!
All your software updates and upgrades are delivered to you, first and direct! Minor updates arrive via your Dolphin software and major upgrades are delivered by email. Prefer a DVD? No problem! Just request your upgrade arrives on DVD by post. As a SUP owner you are guaranteed to receive your upgrades first and hassle free!
Join the SuperNova Upgrade Program directly via Dolphin, your local Dolphin dealer or alongside new Dolphin software when purchased via the Dolphin website.
An SUP gives you access to all minor updates, as well as 2 major upgrades. Like for like, an SUP is a 50% saving compared to buying the same 2 upgrades. Plus as an SUP owner, you are first to receive the upgrades and they arrive direct via email.
Yes. You can add a SUP to any up to date licence of SuperNova . However, if your licence is an older version, an upgrade must be purchased first.
If you are UK customer, are registered as blind or partially sighted and purchase SuperNova with an SUP, your order will be eligible for VAT relief at 0%.
No. The SUP for individuals includes the next 2 major upgrades.
Once your SUP has expired, Dolphin or your Dolphin dealer will contact you to offer the chance to renew your SUP for a further 2 upgrades. Dolphin reserves the right to amend the SUP price upon renewal, you will be advised of this before you renew.
You will receive an email confirming you purchased an SUP, along with details of your SuperNova software and serial number. Please keep this email safe as evidence of your purchase. Unfortunately we can’t offer paper copies of your email, but please feel free to print a copy of your email confirmation.
Software Maintance Agreements are available for all Dolphin software and provide the following benefits:
SMAs for organisations includes all major upgrades for the 12 months of your SMA. Recent SuperNova upgrades have included exciting new innovations, as well as support for the latest operating systems: Windows 10 support, touchscreen magnification – perfect for tablets and touchscreen laptops - Scan & Read, Connect & View via a camera & more.
Receive immediate access to the latest bug fixes, as well as software updates to support Microsoft’s evolving fast Windows 10 update programme.
SMAs for organisations are typically cheaper than the cost of buying each upgrade, ensuring an SMA is always excellent value for money. Renewing annually, the SMA also ensures the cost of maintaining your Dolphin software is predictable, as well as affordable, helping you to plan for future budgets with no nasty surprises.
If you or your team need help with your Dolphin software, we promise to help within 8 working hours.
All your updates and upgrades are delivered to you, first and direct! Minor updates arrive via your Dolphin software and major upgrades are delivered by email. As a Dolphin SMA owner you are guaranteed to receive your upgrades first and hassle free!
SMAs for organisations are calculated on 20% of the software cost.
An SMA is an organisation’s commitment to their accessibility and their compliance to disability legislation. An SMA for organisations includes all minor updates & bug fixes, as well as major upgrades – all for 12 months. On average, an SMA is a 50% saving compared to buying upgrades in the same 12 month period. Most organisations, large and small, choose to include an SMA alongside their Dolphin software, as it offers the best value for money, as well as predictable maintenance cost that is easy to budget for.
Yes. An SMA can be purchased for any number of years depending on your organisation’s budget and project requirements. Talk to Dolphin or your Dolphin dealer about your accessibility requirements.
Yes. SMA for organisations are an annual reoccurring cost. Every 12 months (or longer if purchased for a longer term) you will receive a new invoice for the next 12 months, payable on 30 days credit. Dolphin reserves the right to amend the SMA costs on each Anniversary of the agreement.
Yes and no. Telephone and email support are automatically included with all Dolphin software, but an SMA gives you priority 8 hour support.