Best Value Upgrades with a Dolphin SMA | Dolphin Computer Access

Always up to date - Upgrades & updates delivered direct to your inbox!

Ensure your Dolphin software is always up to date and save money with an upgrade plan designed for you:

  1. SuperNova Upgrade Program ...for Individuals
  2. Software Maintenance Agreement ...for Organisations

SuperNova Upgrade Program …for individuals:Software Upgrade Program


SuperNova users can join the SuperNova Upgrade Program (SUP) and receive:

  • The 2 next SuperNova upgrades for free

Your SUP includes 2 major upgrades of your Dolphin software. Recent SuperNova upgrades have included exciting new innovations, as well as support for the latest operating systems: Windows 10 support, touchscreen magnification – perfect for tablets and touchscreen laptops - Scan & Read, Connect & View via a camera & more.

  • Unlimited minor updates

Windows 10 is evolving fast and Microsoft’s latest updates can’t be avoided! Keep pace, with unlimited and ongoing minor updates to your SuperNova software and enjoy peace of mind.

  • Half the price of buying upgrades, & no unexpected costs

A SuperNova Upgrade Plan for individuals includes 2 major upgrades for the price of 1, so you’re maintaining the health of your pocket as well as your Dolphin software!

  • Hassle free - delivered direct to your computer

All your SuperNova updates and upgrades are delivered to you, first and direct!  Minor updates arrive via your Dolphin software and major upgrades are delivered by email.  Prefer a DVD?  No problem!  Just request your upgrade arrives on DVD by post. As a SUP owner you are guaranteed to receive your upgrades first and hassle free!

 

Want to know more?  Read our frequently asked questions about SuperNova Upgrade Program for Individuals.

 


Software Maintenance Agreements… for organisations:Dolphin Software Maintenance Agreement


Software Maintance Agreements are available for all Dolphin software and provide the following benefits:

  • ALL major upgrades for 12 months

SMAs for organisations includes all major upgrades for the 12 months of your SMA. Recent SuperNova upgrades have included exciting new innovations, as well as support for the latest operating systems: Windows 10 support, touchscreen magnification – perfect for tablets and touchscreen laptops - Scan & Read, Connect & View via a camera & more.

  • Unlimited minor updates

Receive immediate access to the latest bug fixes, as well as software updates to support Microsoft’s evolving fast Windows 10 update programme.

  • Typically half the price of buying upgrades

SMAs for organisations are typically half the cost of buying each upgrade, ensuring an SMA is always excellent value for money.  Renewing annually, the SMA also ensures the cost of maintaining your Dolphin software is predictable, as well as affordable, helping you to plan for future budgets with no nasty surprises.

  • Priority 8 hour Product Support

If you or your team need help with your Dolphin software, we promise to help within 8 working hours.

  • Hassle free - delivered direct to your computer

All your updates and upgrades are delivered to you, first and direct!  Minor updates arrive via your Dolphin software and major upgrades are delivered by email.  As a Dolphin SMA owner you are guaranteed to receive your upgrades first and hassle free!

 

Want to know more?  Read our frequently asked questions about Software Maintenance Agreements (SMAs) for Organisations.

 


SuperNova Upgrade Program for Individuals - FAQsSoftware Upgrade Program


Where can I buy an SUP?

Join the SuperNova Upgrade Program directly via Dolphin, your local Dolphin dealer or alongside new Dolphin software when purchased via the Dolphin website.

Why should I buy SUP?

An SUP gives you access to all minor updates, as well as 2 major upgrades.  Like for like, an SUP is a 50% saving compared to buying the same 2 upgrades.  Plus as an SUP owner, you are first to receive the upgrades and they arrive direct via email.

Can I add an SUP to my current SuperNova software?

Yes.  You can add a SUP to any up to date SuperNova software. If your SuperNova licence is an older version, an upgrade must be purchased first.

Is an SMA exempt from VAT?

If you are UK customer, are registered as blind or partially sighted and purchase SuperNova with an SUP, your order will be eligible for VAT relief at 0%.

Does an SUP include product support?

No.  Telephone and email support are automatically included with your Dolphin software.  Including an SUP doesn’t affect or change your access to free support.

Can I defer one of my free upgrades to a later date?

No. The SUP for individuals includes the next 2 major upgrades.

What happens when I’ve had my 2 major upgrades?

Once your SUP has expired, Dolphin or your Dolphin dealer will contact you to offer the chance to renew your SUP for a further 2 upgrades. 

What do I receive when I purchase an SUP?

You will receive an email confirming you purchased an SUP, along with details of your SuperNova software and serial number.  Please keep this email safe as evidence of your purchase.  Unfortunately we can’t offer paper copies of your email, but please feel free to print a copy of your email confirmation.


SMA for Organisations - FAQsDolphin Software Maintenance Agreement


What is the cost of an SMA?

SMAs for organisations are calculated on 20% of the software cost.

Why should I buy SMA?

An SMA is an organisation’s commitment to their accessibility and their compliance to disability legislation. An SMA for organisations includes all minor updates & bug fixes, as well as major upgrades – all for 12 months.  On average, an SMA is a 50% saving compared to buying upgrades in the same 12 month period.  Most organisations, large and small, choose to include an SMA alongside their Dolphin software, as it offers the best value for money, as well as predictable maintenance cost that is easy to budget for.

Can I buy an SMA for longer than 12 months?

Yes.  An SMA can be purchased for any number of years depending on your organisation’s budget and project requirements. Talk to Dolphin or your Dolphin dealer about your accessibility requirements.

Does the SMA automatically renew?

Yes.  SMA for organisations are an annual reoccurring cost.  Every 12 months (or longer if purchased for a longer term) you will receive a new invoice for the next 12 months, payable on 30 days credit.

Does an SMA include product support?

Yes and no.  Telephone and email support are automatically included with all Dolphin software, but an SMA gives you priority 8 hour support.