Dolphin - We’re here for you
In this unusual time of crisis, our first wishes are for the health and well-being of your families and ours. At the same time, we know that many of our customers will be relying more and more on contact via computer and the internet to work from home, to keep in touch with loved ones, to order groceries, to stay informed and, hopefully, entertained during some of the long days ahead. In response to these issues, we will be doing the following:
UK, US and Swedish Offices - Working from Home but Operational
Following current UK government advice, our staff in the UK, US and Sweden have transferred to home working. However the good news is that we’re still open and our support line, sales team & order production department are ready and able to answer your questions and deliver your software orders!
UK & US Product Support - Open
Our product support teams are online and ready for your calls and emails. Log your support request through the normal channels and we’ll be pleased to assist you:
Sales & Training Team – Ready for your Enquiry
All of our UK, US and Swedish sales and training teams continue to be available to discuss your requirements and assist with product advice:
If you’d like to explore a Dolphin product in more detail, we’re pleased to be able to offer demonstration sessions via video link:
Most physical facilities are now shut down, making it difficult for people in their isolated environments to understand what their options are. We will be offering Dolphin webinars to fill that gap. They’re free and offer a range of training and CPD opportunities for home users, professionals and educators.
Despatch and Delivery – Operational
All electronic software orders continue to ship in their normal timeframe.
Hardware orders, including computers with GuideConnect, SuperNova and Connect & Learn packages, continue to ship. However please be aware that delivery times for hardware orders are slightly longer than normal. We appreciate your patience during these difficult shipping conditions.
Hardware orders that leave Dolphin’s premises continue to be dispatched following strict hygiene standards. Our team are wearing gloves when assembling your goods and are thoroughly wiping down all items before their despatch. The safety of our customers remains our highest priority. We work with a number of courier companies to ship goods across the UK and internationally. At the moment these all remain fully operational, but we continue to monitor their service levels closely.
Here for you - Keep safe
Please be assured that we will continue to be available for product support, sales and shipping over the coming months and we look forward to hearing from you.
Best wishes to you and your loved ones.
The Dolphin Team