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New in GuideConnect 1.18

A new update to GuideConnect 1.18 is being rolled out from today. This update enables customers to sign into as many as four email accounts in GuideConnect, plus a host of improvements to the address book, scanning printed text, sharing web page and more.

The 1.18 update is exclusively available to customers who have an active Premium Plan. It is being rolled out over the next few weeks to customers in the UK, US, Canada, Australia, New Zealand, Czech Republic, France, Germany, Italy and Russia with additional languages to follow. Continue reading to find out what’s new in GuideConnect 1.18, how to update, and how to try GuideConnect free for 30 days.

Multiple email accounts – Premium Plan feature

If you need to access and use more than one email account, we have great news! The 1.18 update introduces support for multiple email accounts in GuideConnect. 

Users with an active Premium Plan can now sign in to as many as four email accounts in GuideConnect at any time. If more than one email account is added to GuideConnect, a message will ask which email account to use when opening the email menu.

Please note - Multiple email accounts is a premium feature, exclusively available for customers with an active Premium Plan.

Further improvements in this update

The update to GuideConnect 1.18 delivers a host of further improvements, including:
  • An option to ‘add fields’ to contacts in the Address Book. This enables users to customise their contacts by adding a second email address or phone number, their birthday, notes about the contact and more.
  • An update to the Scan and Read system. This allows GuideConnect to recognise printed text from a scanner or camera more accurately.
  • A new option to ‘Share this web page’. This makes it much easier to share a web page with a friend by email.
  • We have introduced new settings that make it easier to view the cursor when typing emails or documents.

How to update to 1.18

GuideConnect 1.18 is exclusively available for customers with an active Premium Plan. 

Customers with an active Premium Plan will receive a message when they exit GuideConnect asking if they would like to update. From this message, simply choose 'update' and GuideConnect will download and install the update.

Please note - The update to GuideConnect 1.18 will be rolled out to customers in stages over the next few weeks. If you don’t receive the update straight away, please be assured that it’s on its way.

If you prefer not to wait, GuideConnect customers with an active Premium Plan can update at any time by installing a trial of GuideConnect from the Dolphin website.


Keep your Premium Plan up to date

Premium Plan logoIf you are a GuideConnect customer, you can check whether your Premium Plan is up to date using GuideConnect’s menus. To do this, 

  • Open GuideConnect.

  • Select ‘Tools’.

  • Select ‘About’.

  • Select ‘Check my Premium Plan.’ 

GuideConnect will tell you whether your Premium Plan is active or is due to be renewed.

Keeping your Premium Plan active means you will benefit from:

  • Exclusive use of premium features, including accessible video calling and multiple email accounts.

  • Regular updates with new features and improvements.

  • Priority status with the Dolphin Support Team.

To renew your Premium Plan:

  • If you live in the UK, contact the friendly Dolphin team on 01905 754577 and select option 1.

  • If you live outside the UK, contact the company you purchased GuideConnect from.

Find out more about Premium Plans



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GuideConnect is user-friendly tech for people with sight loss. Find out how you can use GuideConnect to send emails, make video calls, browse the web, read print, listen to audiobooks, radio stations and more.

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Try GuideConnect free for 30 days and discover how easy it is to stay independent, connected and entertained. The trial of GuideConnect includes product support to help answer any queries you have.

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Looking for help and advice on assistive technology? Explore the Dolphin Blog to discover how assistive technology is helping people with sight loss around the world to succeed in education, at work and at home.




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